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AI ASSISTANT FOR INSTAGRAM

Connect an AI assistant to Instagram

It replies to customers in Direct, helps them choose a product or service and saves their enquiries with contact details.

You can read the conversation and take over at any time.

Connect Instagram
Enquiry
anna@example.comConsultationNew
Demo

Answers using your business information

Products, services, prices, payment and delivery.

Business information
ProductsDescriptions and specifications
ServicesDescriptions and prices
TermsPayment and delivery times

Saves enquiries from Direct

Contact details, enquiry details and the conversation.

New enquiry
Annaanna@example.comConsultation
New
I’d like to discuss a project and ask about pricing and timing.
Instagram Direct · 10:17

Conversations and enquiries in your workspace

Demo
AnnaInstagram Direct
AI is replying

I’d like to discuss a project.

Leave your email and our team will get back to you.

anna@example.com

Message…

The AI pauses its replies when you take over a conversation.

Demo
Custom integration

Instagram enquiries, straight to your CRM

We can connect AI PILOT · Instagram to Bitrix24, amoCRM, Kommo, HubSpot or Pipedrive so your team receives enquiries in the system it already uses.

Bitrix24

Instagram Direct

amoCRM / Kommo

Instagram Direct

HubSpot

Instagram Direct

Pipedrive

Instagram Direct

Example enquiry fields

  • The name, phone number and email address provided by the customer
  • Product or service, preferences and enquiry details
  • Conversation text or a link to the chat, depending on the CRM
  • Your pipeline, stage and assigned team member
CRM
AnnaNew

anna@example.com

Enquiry
I’d like to discuss a project.
Source
Instagram Direct
Demo

Use another CRM? We can assess its capabilities and build an integration for your workflow.

Integration via API or MCP. We configure fields, pipelines and transfer rules for your CRM.
Discuss a CRM integration

How to set up your AI assistant

1

Connect Instagram

Allow access to messages on your business account.

2

Add your business information

Products, services, prices and frequently asked questions.

3

Test the replies and turn on your assistant

Try a conversation and set your spending limit.

You do not need to share your Instagram password.

How much does it cost?

Each package includes assistant replies and maintenance. Initial setup is a one-off charge.

Instagram

Conversations and enquiries in your workspace.

From€49per month

1,000 replies in Direct per month

  • Contacts and enquiries in your workspace
Initial setup · one-off
From €199
First month including setup
From €248
Choose this package

Instagram + CRM

Conversations on Instagram. Enquiries in your CRM.

From€99per month

3,000 replies in Direct per month

  • Contacts and enquiries in your workspace
  • Contacts and enquiries sent to one CRM
Initial setup · one-off
From €399
First month including setup
From €498
Choose this package

Included in both plans

  • 1 Instagram account
  • Replies based on your products, services and terms
  • Conversation history and handover to your team
  • Connection maintenance and help with settings
Need more replies?500 extra replies — €10

Add a reply pack only when you choose to.

Payment methodsStripeBank cardERIP / E-POSBYN
What is included

Only assistant replies count towards the package. Customer messages and replies from your team do not.

Setup covers your business information, reply rules and a test conversation. CRM setup also includes contact and enquiry transfers. Custom development and the CRM licence are charged separately.

Starting prices cover the features listed. Any additional work is agreed before launch.

Frequently asked questions

Do I need to share my Instagram password?

No. You grant access to messages through Instagram. Your password stays with you.

Can someone from my team take over?

Yes. When a team member takes over, the assistant pauses its replies in that conversation. It resumes when they hand the conversation back.

Can you send Instagram enquiries to our CRM?

Yes. We agree on which information to include, connect your CRM and check the transfer with test enquiries.

What happens after contact details are saved?

The enquiry includes the customer’s contact details and conversation. The assistant keeps helping without asking for those details again.

Can I add more replies to my package?

Yes. You can add an extra reply pack when needed. Packs are never added automatically.

Will the AI make up prices or delivery terms?

The assistant should use the prices and terms you provide. If something is missing, it asks for clarification or brings in your team.

Are photos and voice messages supported?

The assistant currently handles text messages. We can discuss support for photos and voice messages during setup.

See your AI assistant in action